The Transformational Marketers Interview Series features marketing leaders that are working to drive change in their industries, business models, and organizations. During these brief interviews, successful leaders share how they practice Transformational Marketing to lead company-wide change, and altering how they market, communicate, and engage with their customers.
By reshaping their story, driving change in their industries, and redefining relationships with their customers, these transformative leaders build valuable customer experiences and transform customers into brand advocates.
Episode 6: Customers First with Jim Brady, President/CEO of Brady Services
Watch episode 6 of the Transformational Marketers Interview Series and learn from Jim Brady, President and CEO of Brady Services. Jim shares his experience shifting his organization from an “old-school” services company to a technology-focused firm. He identifies various challenges he faced as well as the steps he followed to drive transformational change.
1. Get your team on board!
2. Ask your team what problems your customers are experiencing and engage the employees with boots on the ground.
3. Always put customers first.
Looking for insights on how to drive transformation within your organization? Watch the interview below. Click here to watch it on YouTube.
Meet Jim Brady, President & CEO Brady Services
Jim Brady is the President and CEO of Brady Services, a diversified building services company headquartered in Greensboro, NC and a recognized leader in the commercial comfort, intelligent buildings and security solutions in the region. Jim has over 25 years of experience in the building services industry is passionate about creating “Customers for Life” by delivering A++ service using technology as the enabler. Active in numerous charitable organizations throughout North Carolina, he works diligently to live into the Brady company’s purpose of “Caring for each other, our customers and our community”. Prior to joining Brady Services, he worked in the banking industry for five years after graduating from Wake Forest University where he earned a Bachelor’s of Science in Finance and minored in Spanish.
If you enjoyed this interview, check out these Transformational Marketer Interviews:
- Scott Brinker, ChiefMartec
- Kelly Chmielewski, PBS
- Mike Ziegler, Ameritox
- Scott Barton, IHS
- Andrea Koslow, PBS
Learn how you can harness the power of Transformational Marketing to drive organization-wide change in TopRight’s ebook Transformational Marketing: Moving to the TopRight.