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Watch the Jeff Ernst Transformational Marketer Interview


“There is never a finish to Transformational Marketing.”

– Jeff Ernst, Co-Founder and CEO of SlapFive

The Transformational Marketers Interview Series features marketing leaders who are working to drive change in their industries, business models, and organizations. During these brief interviews, successful leaders share how they practice Transformational Marketing to lead company-wide change, altering how they market, communicate and engage with their customers.

By reshaping their story, driving change in their industries, and redefining relationships with their customers, these transformative leaders build valuable customer experiences and transform customers into brand advocates.

Watch Episode 16: Voice of the Customer and learn from Jeff Ernst, Co-Founder and CEO at SlapFive. SlapFive is the first Customer Voice Marketing engine and supporting methodology. SlapFive helps Business to Business (B2B) firms capture the voice of their customers and unleashes it as customer stories and proof points to win and retain more customers. Jeff shares his journey in the software industry, Forrester, and then how he got into starting his own company. Jeff was able to get in the heads of the customers to create meaningful products that they need, want, and will buy and how to transform these customers from transactional to transformational.

Listen to Episode 16: Voice of the Customer

Jeff Ernst, Co-Founder and CEO at SlapFive

Jeff launches and grows technology companies and social impact organizations. He helps them understand buyers, develop customer engagement strategies, and how to understand customer voice in order to stand out from the crowd. He’s done this as an executive, co-founder, consultant, advisor, and volunteer.

Jeff is customer obsessed, he applies emerging practices in customer experience (CX), customer advocacy, customer engagement, and customer voice. He invents and embraces new forms of digital customer engagement. Jeff has a professional background in B2B marketing, sales, and product leadership. He worked as an analyst and advisor at Forrester, helping senior marketing leaders develop growth strategies, drive customer engagement, and understand emerging technologies.

Jeff defined and launched enterprise SaaS and on-premise applications aimed at improving recruiting, sales, marketing, finance, and service effectiveness.

He’s a public speaker, blogger, and author of “The New Rules of Sales Enablement” and the upcoming book “From the Horse’s Mouth: How to Unleash Your Customers’ Voice to Drive Growth.” I have been featured by Forbes CMO Network,, Mashable, Huffington Post, NPR, ReadWriteWeb, Financial Times, ClickZ, AdWeek, and Reuters.

If you enjoyed this interview, check out these Transformational Marketer Interviews:

Learn how you can harness the power of Transformational Marketing to drive organization-wide change in TopRight’s ebook Transformational Marketing: Moving to the TopRight.